Formal Complaint Regarding Misleading Insurance Coverage

I am writing to formally express my dissatisfaction with the health insurance policy I purchased for my grandmother, which I believe has been misrepresented.

In January, I inquired specifically about packages suitable for elderly care, emphasizing the need for coverage that includes hospital admission, over-the-counter medication, and GP visits. Based on the information provided, I selected a policy that I was assured would meet these requirements.

However, after several months of paying premiums, we recently discovered that none of these essential services are covered. This became evident during a recent visit to the doctor, where we were informed that our plan does not include the agreed-upon benefits.

This situation is extremely concerning, as we re**** on your guidance to choose a suitable plan. I believe this constitutes a breach of trust and potentially misrepresentation of your services.

I request a thorough review of my case and an explanation of how this misunderstanding occurred. Furthermore, I expect a resolution that reflects the initial assurances provided to me, including adjustments to my policy to include the necessary coverage.

Thank you for your attention to this matter. I look forward to your prompt response.