RM
Ross M
1 reviews | Active since Aug 2012
22 Jul 2020, 08:14
Fix internal problems
I have been harassed by your company for weeks. During this pandemic because I can't afford the premium. I get harassed that I am behind on payments. You cannot be behind on a medical aid, you pay upfront for this, the only way to fall behind is if you use the medical aid and then cancel it. Lucky for affinity it takes 3 months before it kicks in.
Anyways I did suggest to your consultant on yesterday's call after 4pm that I would be willing to drop down to the normal medical cover, which is R595 and he said no it's R900.
I could afford the R595 right now. It's a pity your staff don't know how your rates work.
Helpful (0)
Replies (2)0
Replies (2)Affinity Health's replyOfficial
22 Jul 2020, 08:47Good Day Ross
Thank you for bringing this to our attention. We will surely look into the concerns you have raised and will be in contact with you to provide a resolution.
Kind Regards
Affinity Health Management Team
Thank you for bringing this to our attention. We will surely look into the concerns you have raised and will be in contact with you to provide a resolution.
Kind Regards
Affinity Health Management Team
Best regards,
Affinity Health's reply22 Jul 2020, 08:47
Official
Good Day Ross
Thank you for bringing this to our attention. We will surely look into the concerns you have raised and will be in contact with you to provide a resolution.
Kind Regards
Affinity Health Management Team
Thank you for bringing this to our attention. We will surely look into the concerns you have raised and will be in contact with you to provide a resolution.
Kind Regards
Affinity Health Management Team
Best regards,
Affinity Health's replyOfficial
22 Jul 2020, 11:43Please note that an agent tried to call you Ross to discuss your concerns. Email communication has been sent to you. Should you require further assistance, please let us know and we will gladly assist.
Kind Regards
Affinity Health Management Team
Kind Regards
Affinity Health Management Team
Best regards,
Affinity Health's reply22 Jul 2020, 11:43
Official
Please note that an agent tried to call you Ross to discuss your concerns. Email communication has been sent to you. Should you require further assistance, please let us know and we will gladly assist.
Kind Regards
Affinity Health Management Team
Kind Regards
Affinity Health Management Team
Best regards,
