First class service

I recently needed an emergency diagnostic procedure. I had not ever claimed on my Affinity Senior Hospital plan in the 3 years I have been a member, so was unsure of the procedure - I spoke to a very helpful lady, Samantha Snyders, in Authorizations who explained exactly how it all worked, and within a couple of hours she had effectively sorted out all the paperwork and authorizations for me to go ahead with the scan. I am so impressed with the way Samantha and Affinity handled my request and helped me in my hour of need - thank you!