:( - :) Feedback re: Authorization Process / Denzel & Santhuri, thank you.

After numerous fruitless phone calls/e-mails over 4 days, dealing with agents who did not advise accurately on procedures or liaised with Doctors rooms, DENZEL from Affinity Health assisted in getting my wife to her CT scan appointment by arranging necessary documentation to be dealt with accordingly, not before all forms of flaming fury from me were released upon him and his team leader Santhuri (Apology made for my actions). However, I wish i could give a better review but there is not much to be said when initial contact was made (alternative agents) to assist in my Family's medical emergency. Affinity Health still remains my choice of medical insurance as i can afford their premiums and i know what i pay for is what i'll get at the end of the day. A more detailed approach would be recommended when contact is made for specific scenarios. I still believe should an emergency arise that is within my policy's framework of coverage Affinity Health will have my family's backs.

Peace & Regards

H. Steenekamp