Fastest customer service failure ever!

Affinity is the first company that has lost me as a customer before I even paid my first subscription! <br> Having agree to their services, I pointed out that I could only afford to pay the fees as of May. They postponed the subscription until then, but nonetheless withdrew the subscription funds from my account in April.<br> <br> When I complained, I was told I would be refunded, but received nothing. Finally, after almost a week of chasing around, I was told that the money was finally in the queue to be refunded to me - but that it would take up to another two weeks to reflect in my account. This means that the creditors to whom I actually owed that money are now just as angry as I am, because I cannot pay them until May.<br> <br> My opinion is that if I cannot trust a company with my bank account details (in that they take money off when they shouldn't) and I cannot trust them to pay it back timeously when the error is reported, how on earth can I trust them to actually foot the bill for any medical claims I may have.<br> <br> So I have withdrawn my membership of Affinity even before I (officially and legally) even paid for my first month as a member - that has to be some kind of record!