false information

I took out a medical cover with Affinity Health in the begining of the year as I was looking for medical aid tgats affordabke and not limited to doctors visits and that was mentioned in the conversation when accepted the cover. First time in June I tried using my card for over the counter medication and I wss told I need authorisation for medicine. Then I went to one of the doctors in Vereeniging and I had to pay cash as medical was not accepted. I am really dissaponted by this while experience as nine of this was mentioned when I took the cover and now that I have to access the service its a mission. I want to cancel as it is no use to me I am just paying and not getting any benefit.