False advertising, *****, Not getting my money back!

<p>In July I took out the hospital policy for my husband with Affinity Health, we received such good service that I decided the take the day-to-day covr as well because the benefits with this cover is amazing. On 1st August 2016 the first premium went off and Affinity promised that my husband will receive his memebership card with is 28 days, which he only received the second week in September. No that we had the card I wanted to make a doctors appointment for him (keep in mind I only took the day-to-day cover because there was 3 doctors in our area on their network GP list) upon phoning these doctors the 1st one told me that he had never been a Affinity network doctor and doesn't understand why his name is on the list, the second said he is no longer with Affinity and the 3rd said that they do not take appointment and we have to come in and sit and wait for the doctor to see us (how can anyone with a full time job do this). So I complained to Affinity and they came with a long story about whay I can claim the two premiums back that I paid for the day-to-day cover (which I feel I should get back because I took it under false pretenses), they are refusing to cancel the day-to-day cover so now I am going to pay a 3rd premium for something I do not want and the admin person told me I can claim if my husband visited an out-of-network doctor, so I tried to claim and again they make it impossible for you to claim. So Affinity Health, you have to cancel the day-to-day cover, pay back my two premiums before the end of tomorrow or I will take this further because I feel Affinity Health needs to be investigated for *****. I am not going to name the person that assisted me with the quesries but I am highly dissapointed in the services I received from her. It is amazing that when we took the policy it was so quick and Affinity kept on phoning me but now that I have a problem nobody picks up a phone, they just hide behind emails.</p>