1 reviews | Active since May 2016

26 Feb 2018, 15:19

False Advertising and information given

This is company has falsely advertised their service and the call centre agent also did not explain that this is a medical insurance and not a medical aid, I have tried cancelling my policy and still awaiting feedback.

0
Replies (2)
Affinity Health
Affinity Health's reply26 Feb 2018, 15:28
Official

Good day Prabashnie

Thank you for sharing your concerns with us.

Please be advised that a Complaints Officer will investigate your sales call and return to you with feedback regarding the allegations above.

Kind regards

Affinity Health Management Team

Affinity Health
Affinity Health's reply19 Mar 2018, 11:58
Official

Good day Prabashnie

We can confirm that your policy was cancelled 01 March 2018.

Please do not hesitate to advise if you need any further assistance.

Kind regards

Affinity Health Management Team