1 reviews | Active since Jun 2026
Failed doctor authorization request
The worst medical insurance ever been trying to get ahold of them since Saturday with no avail they finally call today at 12:12pm saying they will let a nurse know about my request to see a doctor it's currently 16:06pm and no nurse has called I had to go to a doctor to pay cash because waiting for them to give me authorization was clear is not going to happen imagine paying for a service than having to beg to be helped . The stupid excuse of a system change that makes it difficult to call of is nonsense this whole time IV had Truecaller on my phone and have being receiving calls from affinity just fine suddenly now it's the issue you guys are full of nonsense 🤞🤞🤞one day someone is going to die waiting for you to call.
Thank you for bringing this matter to our attention.
We sincerely apologise for the frustration, inconvenience, and disappointment caused by your experience. We understand how concerning it must have been to experience delays while seeking medical assistance, particularly when you were unwell and ultimately had to consult a doctor at your own expense.
Please be assured that your concerns regarding the delay in receiving a callback, the authorisation process, and the communication you received will be investigated thoroughly by the Complaints department. We take feedback of this nature very seriously, as we strive to provide timely and efficient support to our members.
A member of the Complaints Department will review the matter and provide feedback once the investigation has been completed.
Thank you for taking the time to share your experience with us.
Warm regards,
Affinity Health Management Team
Best regards,
Thank you for bringing this matter to our attention.
We sincerely apologise for the frustration, inconvenience, and disappointment caused by your experience. We understand how concerning it must have been to experience delays while seeking medical assistance, particularly when you were unwell and ultimately had to consult a doctor at your own expense.
Please be assured that your concerns regarding the delay in receiving a callback, the authorisation process, and the communication you received will be investigated thoroughly by the Complaints department. We take feedback of this nature very seriously, as we strive to provide timely and efficient support to our members.
A member of the Complaints Department will review the matter and provide feedback once the investigation has been completed.
Thank you for taking the time to share your experience with us.
Warm regards,
Affinity Health Management Team
Best regards,
We can confirm that a Complaints Officer has been in contact with you to discuss the concerns raised in the above review.
Warm regards,
Affinity Health Management Team.
Best regards,
We can confirm that a Complaints Officer has been in contact with you to discuss the concerns raised in the above review.
Warm regards,
Affinity Health Management Team.
Best regards,