Extremely poor service

<p>Since last night 18h00 we are waiting for a authorization number! I mean really 19hours and we still can't get this and no one is getting back to us. Spoke to Nontlanthla again an hour ago and she was gonna give everything to the case Manager and revert back. But for the past 8 months every month on the dot they take my R2000 and now that we have to go to hospital which is the first time since we joint this is the service we get!Ridiculous! </p>