DK
Denise K

1 reviews | Active since Nov 2014

24 Jan 2022, 17:08

Extremely Good customer care Service

Giving it 5 stars just because of the constant, Duwayne Hector.. He is Extremely friendly, Professional and took time to explain everything for me. I am extremely satisfied with Duwayne's service, if it was not for Him.. I probably would have canceled. I'm NOT satisfied with Affinity Health at all.. I have paid on time each month, and when it came to get medication over the counter.. They did not cover it.. Come to find out, 2 other customers gave me wrong info.. Thank you Duwayne for the correct info. Still considering canceling because of wrong, false info given to me by the first 2 people.

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Replies (1)
Affinity Health
Affinity Health's reply25 Jan 2022, 08:31
Official
Good Day Denise, 

Thank you so much for taking the time to share your experience with us. 

It brings us great joy knowing that our members are being provided with the customer service they deserve. 

Your compliment will be relayed to Duwayne. 

If you require any further clarification regarding your benefits, please do not hesitate to let us and we will gladly assist you. 

Kind Regards 
Affinity Health Management Team