CH
Cornelius H
1 reviews | Active since Aug 2024
15 May 2026, 10:38
Extremely dissatisfied with Affinity Health South Africa
"I am extremely dissatisfied with Affinity Health. After I made all due payments for April and paid for May in advance, they still allocated funds incorrectly to past months, denying me cover for the period I paid for. This is a clear breach of their own policy, which states that no cover exists without payment. Beyond the financial mismanagement, the customer service was disgraceful—the agent arrogantly talked over me and refused to let me explain. I will never recommend Affinity Health to anyone. This treatment is unacceptable."
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Replies (2)
Affinity Health's replyOfficial
15 May 2026, 10:44Dear Cornelius,
Thank you for bringing this matter to our attention.
We sincerely apologise for the frustration and dissatisfaction caused by your recent experience. We understand your concerns regarding the allocation of payments, the impact this had on your cover, and the manner in which the interaction with the consultant was handled.
Please be assured that your complaint has been noted and will be referred to the Complaints Department for a full investigation. The matter will be reviewed thoroughly, including the payment allocation and the service interaction you experienced, and feedback will be provided to you as soon as possible.
We value your feedback and appreciate you giving us the opportunity to address your concerns.
Warm regards,
Affinity Health Management Team
Thank you for bringing this matter to our attention.
We sincerely apologise for the frustration and dissatisfaction caused by your recent experience. We understand your concerns regarding the allocation of payments, the impact this had on your cover, and the manner in which the interaction with the consultant was handled.
Please be assured that your complaint has been noted and will be referred to the Complaints Department for a full investigation. The matter will be reviewed thoroughly, including the payment allocation and the service interaction you experienced, and feedback will be provided to you as soon as possible.
We value your feedback and appreciate you giving us the opportunity to address your concerns.
Warm regards,
Affinity Health Management Team
Affinity Health's reply15 May 2026, 10:44
Official
Dear Cornelius,
Thank you for bringing this matter to our attention.
We sincerely apologise for the frustration and dissatisfaction caused by your recent experience. We understand your concerns regarding the allocation of payments, the impact this had on your cover, and the manner in which the interaction with the consultant was handled.
Please be assured that your complaint has been noted and will be referred to the Complaints Department for a full investigation. The matter will be reviewed thoroughly, including the payment allocation and the service interaction you experienced, and feedback will be provided to you as soon as possible.
We value your feedback and appreciate you giving us the opportunity to address your concerns.
Warm regards,
Affinity Health Management Team
Thank you for bringing this matter to our attention.
We sincerely apologise for the frustration and dissatisfaction caused by your recent experience. We understand your concerns regarding the allocation of payments, the impact this had on your cover, and the manner in which the interaction with the consultant was handled.
Please be assured that your complaint has been noted and will be referred to the Complaints Department for a full investigation. The matter will be reviewed thoroughly, including the payment allocation and the service interaction you experienced, and feedback will be provided to you as soon as possible.
We value your feedback and appreciate you giving us the opportunity to address your concerns.
Warm regards,
Affinity Health Management Team
Affinity Health's replyOfficial
19 May 2026, 16:15Dear Cornelius,
We can confirm that a Complaints Officer has been in contact with you to address the concerns raised in your review.
Best regards,
Affinity Health Management Team
We can confirm that a Complaints Officer has been in contact with you to address the concerns raised in your review.
Best regards,
Affinity Health Management Team
Affinity Health's reply19 May 2026, 16:15
Official
Dear Cornelius,
We can confirm that a Complaints Officer has been in contact with you to address the concerns raised in your review.
Best regards,
Affinity Health Management Team
We can confirm that a Complaints Officer has been in contact with you to address the concerns raised in your review.
Best regards,
Affinity Health Management Team