Extremely Disappointed – Misleading Information and Terrible Customer Service

This company falsely advertises a 24/7 call center, but that couldn’t be further from the truth. When you try to call after 18:00, you’re met with a looped voice recording that gives you menu options — but none of the options actually work. You’re stuck in an endless cycle, unable to get through to anyone. Ironically, even during the call, they continue to claim their services are available 24/7.

To make matters worse, I called on the 12th of June and spoke to two extremely unprofessional and rude call center agents — Patricia and Ahmed. It was clear they were either poorly trained or just completely uninterested in helping. Ahmed confidently told me I wasn't covered for a specialist consultation — without even checking my policy. Patricia, on the other hand, couldn’t provide any basic information without my policy number. Is it really necessary to have my policy details just to confirm that a referral is needed for a specialist? The lack of consistency, knowledge, and basic courtesy is shocking.

If you're considering this company, be warned — the customer service is unacceptable, and their promises about coverage and support are misleading at best