MV
Marthinus V

1 reviews | Active since Apr 2022

14 Jul 2022, 12:41

Excellent service received

I would like to commend Tshilidzi Treasure Mushaphi for going above and beyond his duties. When he could not reach the hospital to email through the pre-auth docs to them he phoned on my husbands phone so I could take the phone to reception. He also called back the next morning to find out if my husband was admitted or discharged. What a pleasure to work with you when a situation is stressfull. You helped with the pre-auth and everything went smoothly. Thank you very much

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Replies (1)
Affinity Health
Affinity Health's reply14 Jul 2022, 13:03
Official
Good Day Marthinus,

We always want to ensure that members are being assisted to the highest standard. We are thrilled to hear that Tshilidzi went above and beyond for you and your family.

Reviews like this remind us why we do what we do and to always ensure our clients are put first.

Thank you for sharing this wonderful experience, your kind words will definitely be relayed to Tshilidzi.

Warm regards,
Affinity Health Management Team.