CF
Carol F

1 reviews | Active since Oct 2018

29 Oct 2018, 13:06

Excellent immediate help from 'phumie'

Had excellent customer service by Live Chat agent named 'Phumie' full name Phumelele Khumalo. I had an urgent last minute change of address to my policy and 'Phumie' via the live chat sorted it for me immediately. Great quick precise service, Thank you!

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Replies (1)
Affinity Health
Affinity Health's reply29 Oct 2018, 13:08
Official

Good day Carol

We appreciate you taking the time to report back on your recent positive experience with our Company.

Our Customer Care Agents are undergoing continuous training in an effort to provide our valuable members with prompt service and feedback.

Your compliment has been relayed to Phumi.

Kind regards

Affinity Health Management Team