Exceeding expectations!!

My son was involved in an accident on the sports field on a Sunday two weeks ago and required medical care. As an Affinity Health hospital plan member i was a little nervous of what to expect having not utilised the hospital facility before. I called to get pre auth and from that moment on Affinity took over and assisted me in every way possible. The service i received was brilliant, my son didn't have to wait in agony whilst approvals were provided, the Affinity staff were super helpful and empathetic to my situation. My bills were covered without delay, Dr's require cash payment up front before they'll even consider seeing a patient(sic!!) I'm a customer experience advocate and advisor and can assure you 100% that i wouldn't hesitate to recommend Affinity Health as a reliable medical insurer at any time. WELL DONE AFFINITY!!!!!