EX-GRATIA COMMITTE COULD TAKE 14 DAYS TO REVIEW A MAJOR TRAUMA CASE

Initially confirmed they would pay the minimum benefit for hospitalisation, had to argue about this being an accident with major trauma. They agreed to increase the amount to the maximum accident cap. Declined Major Trauma benefit even though it could be paid in view of the wording. Now sitting at the ex-gratia committee who could take 14 days to review, in which time my husband could be paralysed. Surgeons also motivated the case for immediate surgery.