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Georgette georgettenicole.alabanza
1 reviews | Active since Sept 2024
05 Sept 2024, 08:49
Ever since starting a policy with them, I’ve been kind of left in the dark about my welcome package and being updated thereof
Ever since starting a policy with them, I’ve been kind of left in the dark about my welcome package and being updated thereof. I reached out to customer service multiple times and finally Mpho was very helpful and kind.
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Replies (1)
Affinity Health's replyOfficial
05 Sept 2024, 09:25Good day Geogette,
Thank you for reaching out and sharing your experience with us. We sincerely apologize for the delay in receiving your welcome package and the lack of updates.
Thank you for reaching out and sharing your experience with us. We sincerely apologize for the delay in receiving your welcome package and the lack of updates.
We're pleased to hear that Mpho was able to assist you effectively. Your feedback is important to us, and we will work to ensure that you receive better communication moving forward.
Thank you for your understanding and for being a valued member of Affinity Health.
Kind Regards,
Affinity Health Management Team
Kind Regards,
Affinity Health Management Team
Affinity Health's reply05 Sept 2024, 09:25
Official
Good day Geogette,
Thank you for reaching out and sharing your experience with us. We sincerely apologize for the delay in receiving your welcome package and the lack of updates.
Thank you for reaching out and sharing your experience with us. We sincerely apologize for the delay in receiving your welcome package and the lack of updates.
We're pleased to hear that Mpho was able to assist you effectively. Your feedback is important to us, and we will work to ensure that you receive better communication moving forward.
Thank you for your understanding and for being a valued member of Affinity Health.
Kind Regards,
Affinity Health Management Team
Kind Regards,
Affinity Health Management Team