Endless waiting

The service of this medical aid is getting so poor. You can't go to the doctor without them giving you authorisation, hen you try calling them using their platforms response time are forever while you trying to get your child checked out that is sick. You have to go through another process of their doctors telling you that you can just go to pharmacy and no need to go to the Doctor and doesnt ant to hive you a authorisation number something you pay monthly for at this medical aid. How can you do analysis over the phone and say what is wrong with that person. After all this you waste another hour and the Dr won't assist you with out the authorisation number which now have to sit there until this medial aid decides if they will give it to you or not. Don't think I'll ever recommend this medical aid to anyone how can you if you not getting the service you signed up for or promised