Empty promises

On Monday morning myself and my son were sick and decide to go to a network doctor and to only find out that we were given a script for medication and than we went to clicks and when we got there it was declined and we called medical aid and they said the doctor has to give medication which i had to drive from place to place,we went back to the doctor and was told to drive from north riding to honeydew to get medication and when we got there we did not get all the medication we had to get and than call Affinity again and spoke to Jessica on the 4th March called again on the 5th and was told the same thing and spoke to Fana and than called mediscore as well and spoke to Erica which we waited like over 20 minutes on the phone and did not receive any help from anyone ,we even spoke to a lady called Bongi and said we must do it through another code and nothing worked this is one promising medical scheme with nothing that can help a client i regret leaving my previous medical aid