TM
Tebogo M
1 reviews | Active since May 2023
02 Dec 2025, 12:37
Double debited
I was charged twice for the same transaction, so I reached out to an agent for help. They told me they could only see one transaction on my account, but after I sent over my bank statement as they asked, they just vanished. Is this really how you treat your customers? I think it might be time for me to look for a new company because this one feels pretty shady.
Helpful (0)
Replies (4)0
Replies (4)
Affinity Health's replyOfficial
02 Dec 2025, 12:44Dear Tebogo,
Thank you for bringing your concerns to our attention. Please be assured that your concerns have been referred to our Complaints department. A Complaints Officer will investigate the matter thoroughly and contact you directly to discuss the next steps.
We appreciate your patience while we review your case.
Kind regards,
Affinity Health Management Team
Thank you for bringing your concerns to our attention. Please be assured that your concerns have been referred to our Complaints department. A Complaints Officer will investigate the matter thoroughly and contact you directly to discuss the next steps.
We appreciate your patience while we review your case.
Kind regards,
Affinity Health Management Team
Affinity Health's reply02 Dec 2025, 12:44
Official
Dear Tebogo,
Thank you for bringing your concerns to our attention. Please be assured that your concerns have been referred to our Complaints department. A Complaints Officer will investigate the matter thoroughly and contact you directly to discuss the next steps.
We appreciate your patience while we review your case.
Kind regards,
Affinity Health Management Team
Thank you for bringing your concerns to our attention. Please be assured that your concerns have been referred to our Complaints department. A Complaints Officer will investigate the matter thoroughly and contact you directly to discuss the next steps.
We appreciate your patience while we review your case.
Kind regards,
Affinity Health Management Team
TM
Tebogo M's updateReviewer Update
04 Dec 2025, 18:14I haven't heard from you since, I have sent in my intention to cancel my membership. Kindly process accordingly. Thanks
TM
Tebogo M's update04 Dec 2025, 18:14
Reviewer Update
I haven't heard from you since, I have sent in my intention to cancel my membership. Kindly process accordingly. Thanks
Affinity Health's replyOfficial
05 Dec 2025, 08:35Good morning Tebogo,
Please note that the Complaints Officer is still investigating your debit order query. In accordance with our procedures, we are afforded up to 21 days to finalise a complaint; however, we take this matter seriously and are working to resolve it as quickly as possible. Once the investigation has been completed, a Complaints Officer will contact you with the outcome.
Thank you for your understanding and patience during this time.
Best regards,
Affinity Health Management Team
Please note that the Complaints Officer is still investigating your debit order query. In accordance with our procedures, we are afforded up to 21 days to finalise a complaint; however, we take this matter seriously and are working to resolve it as quickly as possible. Once the investigation has been completed, a Complaints Officer will contact you with the outcome.
Thank you for your understanding and patience during this time.
Best regards,
Affinity Health Management Team
Affinity Health's reply05 Dec 2025, 08:35
Official
Good morning Tebogo,
Please note that the Complaints Officer is still investigating your debit order query. In accordance with our procedures, we are afforded up to 21 days to finalise a complaint; however, we take this matter seriously and are working to resolve it as quickly as possible. Once the investigation has been completed, a Complaints Officer will contact you with the outcome.
Thank you for your understanding and patience during this time.
Best regards,
Affinity Health Management Team
Please note that the Complaints Officer is still investigating your debit order query. In accordance with our procedures, we are afforded up to 21 days to finalise a complaint; however, we take this matter seriously and are working to resolve it as quickly as possible. Once the investigation has been completed, a Complaints Officer will contact you with the outcome.
Thank you for your understanding and patience during this time.
Best regards,
Affinity Health Management Team
Affinity Health's replyOfficial
10 Dec 2025, 09:22Good day Ms Malatji,
Following your HelloPeter review, our Complaints Officer contacted you on 05 December 2025 and requested supporting documents in order to assist with your query. Since then, no documentation has been received, and attempts to reach you have been unsuccessful.
As a result, we will assume the matter has been resolved. Should you still require assistance, please feel free to contact us.
Kind regards,
Affinity Health Management Team
Following your HelloPeter review, our Complaints Officer contacted you on 05 December 2025 and requested supporting documents in order to assist with your query. Since then, no documentation has been received, and attempts to reach you have been unsuccessful.
As a result, we will assume the matter has been resolved. Should you still require assistance, please feel free to contact us.
Kind regards,
Affinity Health Management Team
Affinity Health's reply10 Dec 2025, 09:22
Official
Good day Ms Malatji,
Following your HelloPeter review, our Complaints Officer contacted you on 05 December 2025 and requested supporting documents in order to assist with your query. Since then, no documentation has been received, and attempts to reach you have been unsuccessful.
As a result, we will assume the matter has been resolved. Should you still require assistance, please feel free to contact us.
Kind regards,
Affinity Health Management Team
Following your HelloPeter review, our Complaints Officer contacted you on 05 December 2025 and requested supporting documents in order to assist with your query. Since then, no documentation has been received, and attempts to reach you have been unsuccessful.
As a result, we will assume the matter has been resolved. Should you still require assistance, please feel free to contact us.
Kind regards,
Affinity Health Management Team