Double debit

I hve been with Affinity Health for more than a year for my sons aged 3 and 13 .The service has been exceptional throught and because of that my husband and I decided to off board from all our other medical aid and use affinity health.Our new policy inception date was 1st January 2026 but circumstances hindered us from paying the premium after careful consideration and financial recovering we re activated the insurance for myself and the kids ,while on the call we had agreed that there would be no outsanding owing fees and that new Inception date would be 1st March with premuim of R2,746 which i was happy with.But on the 26th to my demise i was debitted twice the premuim amount and an additional R4,474. I called the call centre to advise and the re directed me to the finance department who acknowledged the mistake and advised that they would request an urgent refund as I needed the funds to commute to work .The consultant advised that refund usually takes 7-14 working days and I mentioned that I would not be able to wait that long .She then advised that she would call me back once she had spoken to the relavent parties .I received no call and then took ownership to call.I was advised to call back Monday as the relevant department had alresdy knocked off.And im left stranded with no feedback ,no money and high possiblity of no job because i cant commute to work