MM
Mpho M

1 reviews | Active since Mar 2017

07 Aug 2017, 10:35

Dont want to pay

<p>On Thursday i was at home alone very ill, I coulndt drive myself to a doctor. A colleague of mine called ER24 to take me to the nearest hospital. When the ambulance people call for authorisation for the hospital as i have hospital cover. They refused to authorise and i ended up at a public hospital for the first time in my life.</p> <p>I just want to let everyone who is with Affinity health that they are ****med because they are now suddenly saying this is an insurance, how can i cancel my medical aid with another service provider for an insurance. I pleade that everyone check with Affinity health as they are not what they say they are: I had a reference number of: 1066 that Amanda will call me but she never did.</p> <p>Very sad how people make money out there. It is sick that i had to suffer because of a poor service provider.</p> <p> </p> <p>I am really disgusted by all the stuff that we had to speak to just not to assist with anything including the manager we spoke to. Why pay for this if you are not going to assist.</p>

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Replies (4)
Affinity Health
Affinity Health's reply07 Aug 2017, 11:28
Official

Good morning Mpho

Thank you for sharing your concerns with us. We can confirm that we are a Health insurance and not a medical aid and this is stipulated in the policy documents which we provide to our members.

We have referred this matter to a Complaints officer who will conduct an investigation and provide you with feedback in due course.

Kind regards

Affinity Health Management Team.

Affinity Health
Affinity Health's reply07 Aug 2017, 11:29
Official

Good morning Mpho

Thank you for sharing your concerns with us. We can confirm that we are a Health insurance and not a medical aid and this is stipulated in the policy documents which we provide to our members.

We have referred this matter to a Complaints officer who will conduct an investigation and provide you with feedback in due course.

Kind regards

Affinity Health Management Team.

MM
Mpho M's update12 Dec 2017, 12:42
Reviewer Update
I managed to advised everyone about your services. No one should sign up with you guys if you are not a medical aid company but rather an insurance company.
Affinity Health
Affinity Health's reply12 Dec 2017, 13:15
Official

Good day Mpho

Thank you for bringing this matter to our attention.

We do affirm that you are well within your rights to express your grievances as you see fit.

Kindly note that your complaint was resolved according to policy, as stipulated to you at point of sale.

Kind regards

Affinity Health Management