JS
Jayde S
1 reviews | Active since Dec 2024
30 Dec 2024, 10:49
Dont ever join
It's took them 4 months to pay my daughter doctors bill. And they increase the plan without letting you know. And the sale man *Joel* said he will be my assistant from day 1 with any help I need you call and he is always unavailable. And they take 4 hours to give you a call back even for Pre -Authorisation. What a load of nonsense.
Helpful (0)
Replies (2)0
Replies (2)
Affinity Health's replyOfficial
30 Dec 2024, 11:19Good day Jayde,
Thank you for reaching out and sharing your concerns with us. We sincerely apologize for the challenges you’ve experienced regarding your daughter’s doctor’s bill, the plan adjustment, and the support promised to you.
We aim to provide prompt and reliable assistance to all our members, and it’s clear that we did not meet your expectations in this instance.Please allow us the opportunity to investigate this matter further to ensure that your concerns are addressed appropriately.
Your complaint will be referred to the Complaints Department for investigation and a Complaints Officer will get in touch with you once the investigation has been concluded.
Kind Regards,
Affinity Health Management Team
Thank you for reaching out and sharing your concerns with us. We sincerely apologize for the challenges you’ve experienced regarding your daughter’s doctor’s bill, the plan adjustment, and the support promised to you.
We aim to provide prompt and reliable assistance to all our members, and it’s clear that we did not meet your expectations in this instance.Please allow us the opportunity to investigate this matter further to ensure that your concerns are addressed appropriately.
Your complaint will be referred to the Complaints Department for investigation and a Complaints Officer will get in touch with you once the investigation has been concluded.
Kind Regards,
Affinity Health Management Team
Best regards,
Affinity Health's reply30 Dec 2024, 11:19
Official
Good day Jayde,
Thank you for reaching out and sharing your concerns with us. We sincerely apologize for the challenges you’ve experienced regarding your daughter’s doctor’s bill, the plan adjustment, and the support promised to you.
We aim to provide prompt and reliable assistance to all our members, and it’s clear that we did not meet your expectations in this instance.Please allow us the opportunity to investigate this matter further to ensure that your concerns are addressed appropriately.
Your complaint will be referred to the Complaints Department for investigation and a Complaints Officer will get in touch with you once the investigation has been concluded.
Kind Regards,
Affinity Health Management Team
Thank you for reaching out and sharing your concerns with us. We sincerely apologize for the challenges you’ve experienced regarding your daughter’s doctor’s bill, the plan adjustment, and the support promised to you.
We aim to provide prompt and reliable assistance to all our members, and it’s clear that we did not meet your expectations in this instance.Please allow us the opportunity to investigate this matter further to ensure that your concerns are addressed appropriately.
Your complaint will be referred to the Complaints Department for investigation and a Complaints Officer will get in touch with you once the investigation has been concluded.
Kind Regards,
Affinity Health Management Team
Best regards,
Affinity Health's replyOfficial
07 Jan 2025, 13:44Good Day Jayde,
We can confirm that a Complaints Officer was in contact with you on the 6th of January 2025 and provided feedback on the above raised concerns.
Should you require any further assistance please do not hesitate to contact us.
Best regards,
Affinity Health Management Team
We can confirm that a Complaints Officer was in contact with you on the 6th of January 2025 and provided feedback on the above raised concerns.
Should you require any further assistance please do not hesitate to contact us.
Best regards,
Affinity Health Management Team
Best regards,
Affinity Health's reply07 Jan 2025, 13:44
Official
Good Day Jayde,
We can confirm that a Complaints Officer was in contact with you on the 6th of January 2025 and provided feedback on the above raised concerns.
Should you require any further assistance please do not hesitate to contact us.
Best regards,
Affinity Health Management Team
We can confirm that a Complaints Officer was in contact with you on the 6th of January 2025 and provided feedback on the above raised concerns.
Should you require any further assistance please do not hesitate to contact us.
Best regards,
Affinity Health Management Team
Best regards,