1 reviews | Active since Dec 2011
Don't ask for information unless you want to be spammed!!
Towards the beginning of February I filled in a request for Information on the Affinity Health website. I was contacted by Anneli van der Merwe on the 5th and requested that she forward me the information I needed. I was not interested as the hospital plan was insufficient and advised her of such on the same day. Since then my phone has become an Affinity Health hotline with up to 5 missed calls a day. I have emailed Anneli to request that these calls stop but with no luck. Bunch of amateurs!!
Good morning Tony
Thank you for bringing this matter to our attention.
Please be alluded to the National 'Do Not Contact' site www.nationaloptout.co.za, on which you may voluntarily opt out from being contacted for marketing purposes.
Kindly be advised that you will not be contacted by Affinity Health again, unless otherwise advised by yourself.
Kind regards
Affinity Health Management Team
Good morning Tony
Thank you for bringing this matter to our attention.
Please be alluded to the National 'Do Not Contact' site www.nationaloptout.co.za, on which you may voluntarily opt out from being contacted for marketing purposes.
Kindly be advised that you will not be contacted by Affinity Health again, unless otherwise advised by yourself.
Kind regards
Affinity Health Management Team
Good day Tony
Thank you for your prompt response.
Please be advised that your contact number was received upon indication of interest, as such we are investigating reasons for repetitive contact post declined application for policy, as well as why the aforementioned agent reneged to inform the relevant department that you no longer wish to be contacted.
Kindly be informed that it is not our intention to evoke distress nor any inconvenience, however as the number was noted as a lead according to the initial interest shown, consequent attempts at re-application for policy would have been made by other agents, thus unaware of the outcomes of the correspondence between you and the aforementioned agent.
Please advise if you would like to be contacted telephonically be a Complaints Officer for further resolution.
Kind regards
Affinity Health Management Team
Good day Tony
Thank you for your prompt response.
Please be advised that your contact number was received upon indication of interest, as such we are investigating reasons for repetitive contact post declined application for policy, as well as why the aforementioned agent reneged to inform the relevant department that you no longer wish to be contacted.
Kindly be informed that it is not our intention to evoke distress nor any inconvenience, however as the number was noted as a lead according to the initial interest shown, consequent attempts at re-application for policy would have been made by other agents, thus unaware of the outcomes of the correspondence between you and the aforementioned agent.
Please advise if you would like to be contacted telephonically be a Complaints Officer for further resolution.
Kind regards
Affinity Health Management Team