Do not take out a Affinity health membership
<p>My Son was injured on Saterday morning when playing a rugby game for his school 22/04/2017 where he fratured 3 boans in his left hand and is required to go for surgarey after making numerous amount of calls and spending hours on the phone to get a Pre_authorisation for addmishion to a hospital of there recomendation has proved to be so difficult as the staff do not apeare know what to do it is now Monday 2 30 PM not to menchion the discomfort and pain he has to go through whilst we are waiting for some sort of a reponce Affinity also promice that there is a fair amount avlabale R175 000 should one be injured in the case of a Accident so I caunt see why is it so difficult to help</p>
Good day David,
Thank you for reporting your experience with us.
Please note that we have escalated this matter to our Complaints Officer who will make contact with you in due course.
Kind Regards,
The Affinity Health Management Team
Good day David,
Thank you for reporting your experience with us.
Please note that we have escalated this matter to our Complaints Officer who will make contact with you in due course.
Kind Regards,
The Affinity Health Management Team
Good day David,
We can confirm that the reason for the delay was due to the fact that we were not contacted for pre-authorisation once Brady was taken to the hospital and therefore could not issue a Guarantee of Payment.
Please note that now that we have received the relevant documentation from the hospital and the Guarantee of Payment has now been issued. In future, please remember to pre-authorise prior to admission to the hospital in order to avoid any delays.
Kind Regards,
The Affinity Health Management Team
Good day David,
We can confirm that the reason for the delay was due to the fact that we were not contacted for pre-authorisation once Brady was taken to the hospital and therefore could not issue a Guarantee of Payment.
Please note that now that we have received the relevant documentation from the hospital and the Guarantee of Payment has now been issued. In future, please remember to pre-authorise prior to admission to the hospital in order to avoid any delays.
Kind Regards,
The Affinity Health Management Team