Do not make use of Affinity Health

I have been a member of Affinity Health for almost 7 months now. About a month ago I started to see a weird bump on my belly button and felt a burning sensation. Long story short, went to the Doctor and the specialist booked me for surgery for Tuesday, 6 April. I have developed a hernia. 3 Weeks prior to my surgery, I started applying for my authorization. Called several times, sent how many emails, but no one could help me. 4 days prior to surgery, after about 30 mintues in total on line and wasting my airtime, I got declined? Why? Because it may have been a pre-existing condition. This is one of the most absurd reasons I have ever heard. Isn’t this the reason I have medical insurance? Why am I paying thousands of Rands and now when push comes to shove, Affinity Health can’t help? You have 2 clients less. Shocking service.