1 reviews | Active since Jun 2019
Do not join Affinity Health
Worst experience to get authorisation for an unplanned surgery. They refuse to authorise my expenses as an accidental injury claim after I thought I was getting authorisation to see my specialist. Dr report states that i sustained an accute injury after a fall but still they refuse. Only authorised as daily benefit and i need to pay out of my pocket or go to a state hospital. Well, let us see what FAIS ombudsman says about this. And do not ask to speak to a manager. No one available. But they are clever, none of this is on paper. Just empty false information. Claim to assist with unexpected medical expenses and then take me for a ride.....Thank you Affinity Health for your disgusting claim procedure and poor cover. I will definitely be cancelling my policy.
Thank you for your comments, which are duly noted.
We can confirm that a full investigation has already been conducted into your case by our Complaints and Clinical Teams and that our Clinical Review Team has authorised benefits in accordance with this specific event.
Kind regards,
Affinity Health Management Team
Thank you for your comments, which are duly noted.
We can confirm that a full investigation has already been conducted into your case by our Complaints and Clinical Teams and that our Clinical Review Team has authorised benefits in accordance with this specific event.
Kind regards,
Affinity Health Management Team