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TB
Thabi B

1 reviews | Active since Mar 2018

03 Sept 2018, 10:22

DISHONESTY

Its been almost a week now im still waiting and getting irate even more that before no one has come back to me . clearly yall are *****

Affinity has false advertising ... even when you have taken up the policy they still give you wrong information. I am cancelling my cover for my kids and I want my first premium to be refunded ... the medical aid that I have not been able to use due to Drs not accepting the affinity card. even requested for a list of dentists to be sent to me and those dentist they claim they work with do not accept the card . even went to the affinity DRs list none of the DRs the accept this card. I had to pay for dentist and Dr visits for both my kids when I have a medical aid for them. not fair to me as a client .

I need the refund of that first premium as I have reversed the following ones myself due to NO HONESTY from this company

0
Replies (6)
Affinity Health
Affinity Health's reply03 Sept 2018, 10:40
Official

Good day Thabi

Thank you for sharing your concerns with us.

Please be advised that all members may only claim refund of first premium and activation fee within the first 30 days cooling-off period, which begins once you receive electronic documents or confirmation email.

As your policy has already been cancelled and the third and fourth premiums have been reversed, no refund of the first premium can be paid.

Kind regards

Affinity Health Management Team

Best regards,

TB
Thabi B's update03 Sept 2018, 11:10
Reviewer Update
you are telling me of the cooling period now as you have **** to me all along. I have cancelled this and reversed the debit orders due to the wrong information you have given to me . i am requesting for that premium to be refunded as the fault was on your side. yall **** about the network of dentists and Drs yall work with hence im only cancelling now . if you don't do it then ill take this to the ombudsmen
TB
Thabi B's update03 Sept 2018, 11:10
Reviewer Update
you are telling me of the cooling period now as you have **** to me all along. I have cancelled this and reversed the debit orders due to the wrong information you have given to me . i am requesting for that premium to be refunded as the fault was on your side. yall **** about the network of dentists and Drs yall work with hence im only cancelling now . if you don't do it then ill take this to the ombudsmen
TB
Thabi B's update03 Sept 2018, 11:10
Reviewer Update
you are telling me of the cooling period now as you have **** to me all along. I have cancelled this and reversed the debit orders due to the wrong information you have given to me . i am requesting for that premium to be refunded as the fault was on your side. yall **** about the network of dentists and Drs yall work with hence im only cancelling now . if you don't do it then ill take this to the ombudsmen
TB
Thabi B's update03 Sept 2018, 11:11
Reviewer Update
you are telling me of the cooling period now as you have **** to me all along. I have cancelled this and reversed the debit orders due to the wrong information you have given to me . i am requesting for that premium to be refunded as the fault was on your side. yall **** about the network of dentists and Drs yall work with hence im only cancelling now . if you don't do it then ill take this to the ombudsmen
Affinity Health
Affinity Health's reply03 Sept 2018, 11:41
Official

Please expect contact from a Complaints Officer, who will resolve the matter further for you.

Kind regards

Affinity Health Management Team

Best regards,