1 reviews | Active since Feb 2026
Disgusting behaviour amd attitude.
Absolutely disgusting service. Tried for months to get an appointment for the dentist, with no luck. And when I fo eventually get to speak to an operator they are rude, unkind, unprofessional and horrible attitudes towards paying clients.
I sent them my medical note for medication, just for then to take stuff off and put stuff on, whereas I wouldn't have had to pay any Co payment, they added things that needed a Co payment. Ontop of that when I asked why they need to send me a different note with medication, when I have one from one of THEIR network dentists they ask me "can yoh read" without giving me ANY explanation. Absolutely disgusting behaviour and when I send a complaint, it gets ignored.
Worst experience ever. No customer care. No help. No nothing. Absolutely useless.
We sincerely regret to hear about your experience and the concerns you have raised regarding the difficulty in securing a dental appointment, the service received from our consultant, and the handling of your medication and co-payment query. This is certainly not the level of service we strive to provide to our members.
The Complaints Team will contact you directly to provide feedback once the investigation has been concluded.
We appreciate you taking the time to raise these concerns and thank you for your patience while we attend to this matter.
Kind Regards,
Affinity Health Management Team
Best regards,
We sincerely regret to hear about your experience and the concerns you have raised regarding the difficulty in securing a dental appointment, the service received from our consultant, and the handling of your medication and co-payment query. This is certainly not the level of service we strive to provide to our members.
The Complaints Team will contact you directly to provide feedback once the investigation has been concluded.
We appreciate you taking the time to raise these concerns and thank you for your patience while we attend to this matter.
Kind Regards,
Affinity Health Management Team
Best regards,
Absolutely disgusting and horrible.
You guys aren't worth the money we pay.
Don't even bother. Its fine. I'll find someone else.
Absolutely disgusting and horrible.
You guys aren't worth the money we pay.
Don't even bother. Its fine. I'll find someone else.
The complaints email address where you can submit your complaint is ***
Kind Regards,
Affinity Health Management Team
Best regards,
The complaints email address where you can submit your complaint is ***
Kind Regards,
Affinity Health Management Team
Best regards,
We can confirm that a Complaints Officer has attempted to contact you on several occasions to assist with your concerns; however, these attempts were unsuccessful.
Should you wish to discuss your concerns further, please direct them to the complaints email address that was shared with you via SMS.
Kind regards,
Affinity Health Management Team
Best regards,
We can confirm that a Complaints Officer has attempted to contact you on several occasions to assist with your concerns; however, these attempts were unsuccessful.
Should you wish to discuss your concerns further, please direct them to the complaints email address that was shared with you via SMS.
Kind regards,
Affinity Health Management Team
Best regards,