LK
Lerato K

1 reviews | Active since Apr 2022

26 Apr 2022, 08:46

Disgusted with affinity health

Affinity health is all about making money and deceiving their clients . Thubelihle Wiseman Ndwande blatantly **** to me when I opened my policy and sold me dreams about the services I have access to.I was shocked when I wanted to start using my medical only to find out that I cannot do half of the things he said I could day, half of the things that are mentioned in the policy documents. All I could do was go to a GP that is it. I couldn’t even buy any of my prescriptions with or without authorisation. I decided to cancel this policy as my money was going down the drain they still went ahead and debited my money even after canceling telling me about 30 days notice. I don’t care about the damn notice I just want my money back!!!

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Replies (2)
Affinity Health
Affinity Health's reply26 Apr 2022, 09:09
Official
Good Morning Lerato, 

Thank you for taking the time and raising your concerns with us.

Please be advised that your complaint will be investigated and an outcome will be communicated to you by the Complaints Department.
 
Many Thanks, 
Affinity Health Management Team 

Affinity Health
Affinity Health's reply12 May 2022, 15:34
Official
Good Day Ms Kamela, 

We can confirm that you have been contacted and assisted by a complaints officer regarding your complaint and the matter has been resolved and feedback has been provided to you. 

We look forward to serving you in the future. 

Kind Regards, 
Affinity Health Management Team.