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chris H
1 reviews | Active since May 2012
07 Apr 2015, 10:23
DISGUSTED WITH AFFINITY HEALTH.
After being with Affinity health for a year i am now told that they are not a medical aid but only insurance for medical related issues.I received a notification that my premium was going UP,but not to notify me that my cronical medicine witch i have been receiving since last year was not approved,Call center staff reaction is I dont know but will put you thru to next person,
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Affinity Health's replyOfficial
09 Apr 2015, 09:56Hello chrispe,
Thank you for reporting your experience on Hello Peter.
Thank you for responding to our emails, we have investigated the matter and the reason your chronic medication has not been approved is because it is not as per the Affinity Health formulary. An agent has been in contact with you to explain the chronic medication benefit in detail.
We have on record that you have been advised that we are a Medical Insurance, we have sent through all relevant documentation i.e product guides and policy wording. We will resend these to you for your perusal.
Please contact the customer care department for any further assistance with your policy.
Kind Regards,
The Affinity Health Management Team
Thank you for reporting your experience on Hello Peter.
Thank you for responding to our emails, we have investigated the matter and the reason your chronic medication has not been approved is because it is not as per the Affinity Health formulary. An agent has been in contact with you to explain the chronic medication benefit in detail.
We have on record that you have been advised that we are a Medical Insurance, we have sent through all relevant documentation i.e product guides and policy wording. We will resend these to you for your perusal.
Please contact the customer care department for any further assistance with your policy.
Kind Regards,
The Affinity Health Management Team
Affinity Health's reply09 Apr 2015, 09:56
Official
Hello chrispe,
Thank you for reporting your experience on Hello Peter.
Thank you for responding to our emails, we have investigated the matter and the reason your chronic medication has not been approved is because it is not as per the Affinity Health formulary. An agent has been in contact with you to explain the chronic medication benefit in detail.
We have on record that you have been advised that we are a Medical Insurance, we have sent through all relevant documentation i.e product guides and policy wording. We will resend these to you for your perusal.
Please contact the customer care department for any further assistance with your policy.
Kind Regards,
The Affinity Health Management Team
Thank you for reporting your experience on Hello Peter.
Thank you for responding to our emails, we have investigated the matter and the reason your chronic medication has not been approved is because it is not as per the Affinity Health formulary. An agent has been in contact with you to explain the chronic medication benefit in detail.
We have on record that you have been advised that we are a Medical Insurance, we have sent through all relevant documentation i.e product guides and policy wording. We will resend these to you for your perusal.
Please contact the customer care department for any further assistance with your policy.
Kind Regards,
The Affinity Health Management Team