1 reviews | Active since Mar 2017
Disgusted by *****
<p>In 2015 I joined affinity Health my first questions were if my children get sick with ears tonsils anything how long does it take for Affinity Health to be working affectively. Answer was 3months. I almost never used it as we never get sick. I lost my work didnt pay for 2 months and the Affinity Health lady said lets reinstate it that was in 2016 June. Yesterday I phoned for Authorotation on my sons Tonsils and I waS declined because the policy must be older than 1 year. That after they told me 3months. Yesterday i spoke to 2 different people because they record phone calls i want them to go listen to what their promises was and yet no phone call back. I am disgusted by your ethics you dont consider anything or anybody and just smile by taking our money. My son is very sick i paid all the doctors cash to save for a day like this and you gave me this answer. People please dont fall for Affinity Healths stories they lie through their teeth.</p>
Good day Madeleen,
Thank you for reporting your experience with us and taking the time to speak with our Complaints Officer.
As advised telephonically, please note that Day Procedures are a permanent exclusion as per the policy wording, however, an investigation into what was disclosed at point of sale is currently being conducted and the Complaints Officer will refer back to you with the findings thereof.
Kind Regards,
The Affinity Health Management Team
Good day Madeleen,
Thank you for reporting your experience with us and taking the time to speak with our Complaints Officer.
As advised telephonically, please note that Day Procedures are a permanent exclusion as per the policy wording, however, an investigation into what was disclosed at point of sale is currently being conducted and the Complaints Officer will refer back to you with the findings thereof.
Kind Regards,
The Affinity Health Management Team