SW
Selwyn W
1 reviews | Active since Aug 2024
25 Jun 2025, 15:41
Disappointing Service
Today I've tried to get help for a medical condition which is painful and since 08:00 haven't received any help, I came from nightshift duty and while waiting for assistance fell asleep and missed the second call after I submitted pics of the second medical condition, although they said I have the received 3 calls my phone directory reflects only 2 calls so they are lying, they should have directed me or advised me to go to a doctor but to no avail, I am disappointed at all of you, I am a Security officer
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Replies (2)0
Replies (2)
Affinity Health's replyOfficial
25 Jun 2025, 15:46Good day Selwyn,
Thank you for bringing your concerns to our attention.
Please note that we will relay your complaint to the relevant department for further investigation and a Complaints Officer will be in contact with you in due course.
In the interim, kindly note that we have arranged for a nurse to give you call you back.
Kind Regards,Affinity Health Management Team
Thank you for bringing your concerns to our attention.
Please note that we will relay your complaint to the relevant department for further investigation and a Complaints Officer will be in contact with you in due course.
In the interim, kindly note that we have arranged for a nurse to give you call you back.
Kind Regards,Affinity Health Management Team
Affinity Health's reply25 Jun 2025, 15:46
Official
Good day Selwyn,
Thank you for bringing your concerns to our attention.
Please note that we will relay your complaint to the relevant department for further investigation and a Complaints Officer will be in contact with you in due course.
In the interim, kindly note that we have arranged for a nurse to give you call you back.
Kind Regards,Affinity Health Management Team
Thank you for bringing your concerns to our attention.
Please note that we will relay your complaint to the relevant department for further investigation and a Complaints Officer will be in contact with you in due course.
In the interim, kindly note that we have arranged for a nurse to give you call you back.
Kind Regards,Affinity Health Management Team
Affinity Health's replyOfficial
26 Jun 2025, 16:16Good Day Selwyn,
We can confirm that a Complaints Officer was in contact with you and provided feedback on the above raised concerns.
Should you require any further assistance please do not hesitate to contact us.
Best regards,
Affinity Health Management Team
We can confirm that a Complaints Officer was in contact with you and provided feedback on the above raised concerns.
Should you require any further assistance please do not hesitate to contact us.
Best regards,
Affinity Health Management Team
Affinity Health's reply26 Jun 2025, 16:16
Official
Good Day Selwyn,
We can confirm that a Complaints Officer was in contact with you and provided feedback on the above raised concerns.
Should you require any further assistance please do not hesitate to contact us.
Best regards,
Affinity Health Management Team
We can confirm that a Complaints Officer was in contact with you and provided feedback on the above raised concerns.
Should you require any further assistance please do not hesitate to contact us.
Best regards,
Affinity Health Management Team