TZ
Tendie Z
1 reviews | Active since Oct 2017
21 Apr 2021, 10:02
Disappointing service
I am tired of their unprofessional service I am constantly receiving!!! I call their offices so many times trying to get policy matter resolved as they terminated my policy due to an error made on their system which I have called in more than three times to resolved but is never resolved. Disappointing service!!!!!!!!! I even keep calling their offices but I am being handed over from one consultant to another and no service received whatsoever!!!
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Replies (2)0
Replies (2)
Affinity Health's replyOfficial
21 Apr 2021, 14:58 Good Day Tendie
Thank you for raising your concerns with us. Kindly note that the above matter will be escalated to the Complaints Department to investigate and assist accordingly.
Please be advised that feedback will be communicated in due course.
Kind Regards
Affinity Health Management Team
Thank you for raising your concerns with us. Kindly note that the above matter will be escalated to the Complaints Department to investigate and assist accordingly.
Please be advised that feedback will be communicated in due course.
Kind Regards
Affinity Health Management Team
Affinity Health's reply21 Apr 2021, 14:58
Official
Good Day Tendie
Thank you for raising your concerns with us. Kindly note that the above matter will be escalated to the Complaints Department to investigate and assist accordingly.
Please be advised that feedback will be communicated in due course.
Kind Regards
Affinity Health Management Team
Thank you for raising your concerns with us. Kindly note that the above matter will be escalated to the Complaints Department to investigate and assist accordingly.
Please be advised that feedback will be communicated in due course.
Kind Regards
Affinity Health Management Team
Affinity Health's replyOfficial
22 Apr 2021, 15:33Good Day Tendie
We can confirm that a consultant was in contact with you to resolve the above concerns raised.
We can further confirm that email communication was forwarded through to you, to confirm that everything is in order.
Should you require any further assistance or clarity, please feel free to contact the Customer Care Department and we will gladly assist.
Kind Regards
Affinity Health Management Team
We can confirm that a consultant was in contact with you to resolve the above concerns raised.
We can further confirm that email communication was forwarded through to you, to confirm that everything is in order.
Should you require any further assistance or clarity, please feel free to contact the Customer Care Department and we will gladly assist.
Kind Regards
Affinity Health Management Team
Affinity Health's reply22 Apr 2021, 15:33
Official
Good Day Tendie
We can confirm that a consultant was in contact with you to resolve the above concerns raised.
We can further confirm that email communication was forwarded through to you, to confirm that everything is in order.
Should you require any further assistance or clarity, please feel free to contact the Customer Care Department and we will gladly assist.
Kind Regards
Affinity Health Management Team
We can confirm that a consultant was in contact with you to resolve the above concerns raised.
We can further confirm that email communication was forwarded through to you, to confirm that everything is in order.
Should you require any further assistance or clarity, please feel free to contact the Customer Care Department and we will gladly assist.
Kind Regards
Affinity Health Management Team