1 reviews | Active since Feb 2025
Disappointed with Poor Customer Service During Cancellation Call
I’m deeply disappointed by the service I received from Affinity Health recently. I called to cancel my medical cover due to unfortunate personal circumstances. I’ve always known Affinity to be a professional and helpful company, so I expected the same level of service during this process.
However, the lady I spoke to on the call was extremely rude and unhelpful. It felt as though I was being punished or judged for wanting to cancel. She showed no willingness to assist and made the entire experience unpleasant and stressful — at a time when I needed understanding the most.
This experience is not at all what I’ve come to expect from Affinity, and it truly saddens me. I still value the service I received while I was a member, but I believe no one deserves to be treated like this — especially when they are already going through a difficult time.
I hope this complaint is taken seriously, and that Affinity Health ensures that all future interactions — even cancellations — are handled with professionalism and empathy.
Thank you for taking the time to share your experience with us. We’re truly sorry to hear about the way your recent interaction was handled, this is certainly not the level of service we aim to provide, and we sincerely apologise for the distress caused.
A thorough investigation will be conducted by the Complaints Team, and feedback will be communicated.
Kind Regards,
Affinity Health Management Team
Thank you for taking the time to share your experience with us. We’re truly sorry to hear about the way your recent interaction was handled, this is certainly not the level of service we aim to provide, and we sincerely apologise for the distress caused.
A thorough investigation will be conducted by the Complaints Team, and feedback will be communicated.
Kind Regards,
Affinity Health Management Team
We can confirm that a Complaints Officer has been in contact with you to discuss your concerns and to assist accordingly.
In response to your concerns, we thoroughly reviewed the call in question. Based on our findings, we can confirm that the agent you spoke with maintained a professional and courteous tone throughout the conversation. The agent also followed the correct cancellation process and logged a request as per standard procedure, in line with your request.
While this may not align with how the experience felt from your perspective, please be assured that your feedback is still valued and has been noted. We remain committed to providing our members with consistently respectful and high-quality service.
Thank you for your time with Affinity Health. We appreciate your kind words about your past experiences, and we wish you all the best during this difficult period.
Kind regards,Affinity Health Management Team
We can confirm that a Complaints Officer has been in contact with you to discuss your concerns and to assist accordingly.
In response to your concerns, we thoroughly reviewed the call in question. Based on our findings, we can confirm that the agent you spoke with maintained a professional and courteous tone throughout the conversation. The agent also followed the correct cancellation process and logged a request as per standard procedure, in line with your request.
While this may not align with how the experience felt from your perspective, please be assured that your feedback is still valued and has been noted. We remain committed to providing our members with consistently respectful and high-quality service.
Thank you for your time with Affinity Health. We appreciate your kind words about your past experiences, and we wish you all the best during this difficult period.
Kind regards,Affinity Health Management Team