Disappointed Disillusioned Devastated

Hello good people of South Africa. I joined Affinity Health as a responsible granny at the age of 60 using R988 a month from my Sassa money. A Hospital plan only. The Rules seemed acceptable especially when I was told that Pre- existing conditions would only be allowed after 12 months of payments. I have paid so far 16 months worth of payments. Today I presented myself with acute stomach(not proved to be pre exsisting) pain to a surgeon who immediately motivated urgent scans and surgery. I sat from 9am until 4pm in pain at Mediclinic while Affinity Health had a 5 hour discussion supposedly over my obviously very complicated problem (hernias) and they very unpolitely declined my authorisation just before 4.30pm and proceeded to give me an email to contact if I wished to complain even without me asking for it. Is this how probable cash flow issues are handled today or have they simply forgotten how to be kind and empathic after taking my R16000. Dispondent,disillusioned and exhausted they had the cheek to ask me if I could give them some referrals for new clients. I write to worn other honest and unprepared seniors or less fortunate citizens of their lack of ethics and principles. Not so warm regards. Cynthia Dean.