Disappointed Beyond Belief AFFINITY HEALTH

I hate how I trusted Affinity when I first started my premium in December I had requested that the first debit date to be the 20th and thereafter the 26th , It was never done on the 20th of every month thereafter I would get a debit notification and a call from affinity because of course there is no money in the account , I called and sent WhatsApp's on various occasions asking for help and I would get a ahhh its 'fixed' the got a call from one consultant asking for my banking details to change the debit date and I was shocked because I was told it is done I said to her 'oh so its not done because I was told this is fixed " she dropped the call to make matters worse my app has not worked ever since and I would send WhatsApp's and get ignored and I pay so much money on a monthly and cannot use the services ( NOT ONCE HAVE I USED THE SERVICES ) as my app does not work I cannot get authorizations I hate the fact that I took my money and put it in the dustbin , its hurts to know companies take people's money and do not render the services promised all I asked for was my debit date to be changed and my app to work but still nothing . AND they ignore you !!! wow . I requested a cancellation and specifically said I will pay for march till I get another medical aid I specifically asked will I get services and the consultant said yes , jokes on me !!! think twice before using this service