disappointed

I do not know what to say anymore bout these guys, they have disappointed me in every way now. latest incident is i called affinity to see what arrangement i can make with them concerning my policy payment since we are on national lockdown. first they say they want letter from employer mentioning that i wont be earning any salary during the lockdown period, which i cannot get because our offices are closed. secondly they are ordering me to go out to the police station to get a police affidavit that i will not be getting a salary during the lockdown period. honestly we all know the rules of the lockdown period about moving around and worse off, i have a 5 month old baby here, i will not leave her to go to the police station. thats putting me and her in harms way. so i was told if i cannot get those documents i will have to cancel the policy. i have ordered the person helping me to do so. Affinity please read this carefully: i have been a loyal client to you, with a good payment record with you. i think i deserved better treatment or terms from you. i dont mind putting my account on hold till lockdown ends and i start earning again but for you to tell me to put myself in harms way in order to get a document so you can only put my account on hold is definitely not good honestly. you know the severity of the virus and we are staying home so we can be safe. i am not happy at all.