1 reviews | Active since Aug 2016
Disappointed and unhappy
Good morning,
Monday the 4th of May 2026, I sent through a Whatsapp to the Affinity whatsapp line, where I was asked questions and provided answers I was told a nurse will contact me it never happened, and I lost a days salary. Tuesday the 5th I sent them a Whatsapp explaining the above, I was called and was told that a link will be sent to me so that I can provide the necessary information they want which also took almost 2 hours to receive as the call ended at 08:40 and the link was only sent at 10:02. I ask the nurse if she can help me with a sick note, I was told that they don't back date and she is going to send me an authorization letter to go see a doctor so I can get a sick note for my Dr, lost another days salary as I never received the authorization letter nor did I get a sick note. It's now Wednesday the 6th of May and I still haven't received anything I guess I will be loosing another days salary. I have never skipped a payment I have had problems before but this, this takes the cake.
We can confirm that a Complaints Officer was in contact with you to provide your GP authorisation.
Kindly note that the additional concerns relating to the delays will be investigated, and feedback will be provided to you.
Warm regards,
Affinity Health Management Team.
We can confirm that a Complaints Officer was in contact with you to provide your GP authorisation.
Kindly note that the additional concerns relating to the delays will be investigated, and feedback will be provided to you.
Warm regards,
Affinity Health Management Team.
Yes I was contacted and I received the GP authorisation.
Thank you for your assistance, the compliance officer also informed me of the investigation and I will be awaiting feedback.
Thank you for your prompt response it's truly appreciated.
Kind regards
CS Maseko
Yes I was contacted and I received the GP authorisation.
Thank you for your assistance, the compliance officer also informed me of the investigation and I will be awaiting feedback.
Thank you for your prompt response it's truly appreciated.
Kind regards
CS Maseko
Thank you for your response.
Best regards,
Affinity Health Management Team.
Thank you for your response.
Best regards,
Affinity Health Management Team.
We can confirm that a Complaints Officer has been in contact with you to address the concerns raised.
Kind regards,
Affinity Health Management Team
We can confirm that a Complaints Officer has been in contact with you to address the concerns raised.
Kind regards,
Affinity Health Management Team
After the investigation was done I was called and informed about the outcome and all went well. I would like to give thanks to the compliance officer who took her time to investigate the matter and give me feedback, thank you for reaching out it really meant a lot.
After the investigation was done I was called and informed about the outcome and all went well. I would like to give thanks to the compliance officer who took her time to investigate the matter and give me feedback, thank you for reaching out it really meant a lot.
Thank you for your wonderful comment.
Kehrisha will be thrilled to know that you were satisfied with her service and assistance in resolving and adddressing your complaint.
Best regards,
Affinity Health Management Team.
Thank you for your wonderful comment.
Kehrisha will be thrilled to know that you were satisfied with her service and assistance in resolving and adddressing your complaint.
Best regards,
Affinity Health Management Team.