TM
Tshegofatso M
1 reviews | Active since Sept 2025
25 Sept 2025, 13:41
Disappointed and angry client
I called Affinity to get authorization to consult, I refused and it ended in an altercation with one of their " professional nurses" she refused to put her senior in charge as she is not competent for me..what happened to customer service, isn't the client always right?
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Replies (2)
Affinity Health's replyOfficial
25 Sept 2025, 13:57Dear Tshegofatso,
Thank you for bringing this matter to our attention. We are sorry to hear about the experience you had when requesting authorisation for a consultation and understand the frustration it has caused. Please be assured that your concerns have been noted and will be investigated by our Complaints Team.
Kind regards,
Affinity Health Management Team
Thank you for bringing this matter to our attention. We are sorry to hear about the experience you had when requesting authorisation for a consultation and understand the frustration it has caused. Please be assured that your concerns have been noted and will be investigated by our Complaints Team.
Kind regards,
Affinity Health Management Team
Affinity Health's reply25 Sept 2025, 13:57
Official
Dear Tshegofatso,
Thank you for bringing this matter to our attention. We are sorry to hear about the experience you had when requesting authorisation for a consultation and understand the frustration it has caused. Please be assured that your concerns have been noted and will be investigated by our Complaints Team.
Kind regards,
Affinity Health Management Team
Thank you for bringing this matter to our attention. We are sorry to hear about the experience you had when requesting authorisation for a consultation and understand the frustration it has caused. Please be assured that your concerns have been noted and will be investigated by our Complaints Team.
Kind regards,
Affinity Health Management Team
Affinity Health's replyOfficial
01 Oct 2025, 15:53Dear Tshegofatso,
Please note that a Complaints Officer attempted to contact you on 30 September 2025, however, to no avail.
Best regards,
Affinity Health Management Team
Please note that a Complaints Officer attempted to contact you on 30 September 2025, however, to no avail.
Best regards,
Affinity Health Management Team
Affinity Health's reply01 Oct 2025, 15:53
Official
Dear Tshegofatso,
Please note that a Complaints Officer attempted to contact you on 30 September 2025, however, to no avail.
Best regards,
Affinity Health Management Team
Please note that a Complaints Officer attempted to contact you on 30 September 2025, however, to no avail.
Best regards,
Affinity Health Management Team