1 reviews | Active since Dec 2018
Disappointed
It is a sad review, after I have applaud them for their service now certain flaws are shinning through. Their emergency what's app response time is extremely slow. It also seems to appear that their departments are not communicating well.
I've been to the doctor once this year. They didn't cover even half of the prescribed medication. And then I had an incident of where I had to receive an emergency rabies shot. They've informed me my limit for casualty cover is R 3500, and the first visit bill at the ER was R700, then with the second they have informed me that my casualty benefit is depleted.
Either doctor's consultation is R 2 400 for a standard GP visit or some department is not well caught up. To sum it up. Affinity disappointed me.
Thank you for taking the time to raise your concerns with us here on Hello Peter.
Kindly note that the matter will be investigated and a Complaints Officer will contact you to provide clarity and feedback.
Kind Regards
Affinity Health Management Team.
Thank you for taking the time to raise your concerns with us here on Hello Peter.
Kindly note that the matter will be investigated and a Complaints Officer will contact you to provide clarity and feedback.
Kind Regards
Affinity Health Management Team.
We can confirm that a Complaints Officer was in contact with you to address your concerns and you were assisted accordingly.
Please do not hesitate to contact our call centre on ***, should you need any further assistance and clarification regarding your benefits as we are here to assist you.
Have a great day further.
Kind Regards
Affinity Health Management Team
We can confirm that a Complaints Officer was in contact with you to address your concerns and you were assisted accordingly.
Please do not hesitate to contact our call centre on ***, should you need any further assistance and clarification regarding your benefits as we are here to assist you.
Have a great day further.
Kind Regards
Affinity Health Management Team