1 reviews | Active since Sept 2015
Diagnosed with a TUMOR and don't have cover
Absolutely disgusted that a company with a no care attitude like AFFINITY HEALTH can feel not guilt in misleading people into believing they have comprehensive medical cover. And then turnaround when its a medically emergency and say they won't pay!!! Its clear they only care above making sales and not about the impact this has on people and the lives that are put a risk because they choose to hide behind small print T & C's questionable selling practices instead of fully disclosing this to potential customer.<br> I have am sending this on behalf of a friend who has just been diagnosed with a tumor and needs emergency surgery due to the size of the tumor, she has a small baby and has been turned away from the hospital because affinity health will not cover the cost of the operation. The hospital have asked her to put down R15,000 for the operating table, this is a mother who does not have the finances to do this. I really hope someone at affinity will respond to this and have the heart to help resolve this and possibly save a life. Its up to you now AFFINITY HEALTH lets see if you truly care or only interested in making money
We have read your complaint on behalf of one of our members, and would like to comment as follows. All our Affinity Health insurance products offer stated benefits in accordance with our policy wording. Our policy documentation goes into detail regarding the insurance offered and we encourage all our members to read our policy documentation and fami****ize themselves on the contents thereof.
Our Escalations Manager will be in contact with the member in order to discuss the matter further.
Kind regards, The Affinity Health Management Team
We have read your complaint on behalf of one of our members, and would like to comment as follows. All our Affinity Health insurance products offer stated benefits in accordance with our policy wording. Our policy documentation goes into detail regarding the insurance offered and we encourage all our members to read our policy documentation and fami****ize themselves on the contents thereof.
Our Escalations Manager will be in contact with the member in order to discuss the matter further.
Kind regards, The Affinity Health Management Team
