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Naledi N
1 reviews | Active since Apr 2021
26 Aug 2025, 14:14
Debiting my account but then cancelling the policy afterwards. Pathetic medical insurance
I have not received my salary in 3 months now which has resulted in my accounts defaulting, including Affinity and I have communicated this. Services were halted as a result which was okay. However, I was debited last night on the 25th of Aug then I received a cancellation letter today on the 26th. Why was my money debited in my account if my policy will be cancelled? I have NOT been using Affinity since I have NOT been paying. What is the reason to debit me please? I need someone to call me to explain this before I report it to the Ombudsman.
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Replies (3)0
Replies (3)
Affinity Health's replyOfficial
26 Aug 2025, 14:44Good day Naledi,
Thank you for reaching out and for bringing this to our attention. We are truly sorry to hear about the financial difficulties you have been experiencing and we completely understand how frustrating this situation must feel.
Thank you for reaching out and for bringing this to our attention. We are truly sorry to hear about the financial difficulties you have been experiencing and we completely understand how frustrating this situation must feel.
We have escalated your concern to the relevant department, and a Complaints Officer will reach out to you directly to provide a clear explanation regarding the notice period for cancellations.
We value your trust and assure you that we are committed to resolving this fairly and promptly.
Kind Regards,
Affinity Health Management Team
Kind Regards,
Affinity Health Management Team
Affinity Health's reply26 Aug 2025, 14:44
Official
Good day Naledi,
Thank you for reaching out and for bringing this to our attention. We are truly sorry to hear about the financial difficulties you have been experiencing and we completely understand how frustrating this situation must feel.
Thank you for reaching out and for bringing this to our attention. We are truly sorry to hear about the financial difficulties you have been experiencing and we completely understand how frustrating this situation must feel.
We have escalated your concern to the relevant department, and a Complaints Officer will reach out to you directly to provide a clear explanation regarding the notice period for cancellations.
We value your trust and assure you that we are committed to resolving this fairly and promptly.
Kind Regards,
Affinity Health Management Team
Kind Regards,
Affinity Health Management Team
Affinity Health's replyOfficial
01 Sept 2025, 14:14Dear Naledi,
We can confirm that our Complaints Team have attempted to connect with you telephonically to discuss your concerns but have been unsuccessful.
Kindly refer to the email correspondence that was sent through and revert with a convenient time to be in touch.
Best regards
Affinity Health Management Team
We can confirm that our Complaints Team have attempted to connect with you telephonically to discuss your concerns but have been unsuccessful.
Kindly refer to the email correspondence that was sent through and revert with a convenient time to be in touch.
Best regards
Affinity Health Management Team
Affinity Health's reply01 Sept 2025, 14:14
Official
Dear Naledi,
We can confirm that our Complaints Team have attempted to connect with you telephonically to discuss your concerns but have been unsuccessful.
Kindly refer to the email correspondence that was sent through and revert with a convenient time to be in touch.
Best regards
Affinity Health Management Team
We can confirm that our Complaints Team have attempted to connect with you telephonically to discuss your concerns but have been unsuccessful.
Kindly refer to the email correspondence that was sent through and revert with a convenient time to be in touch.
Best regards
Affinity Health Management Team
Affinity Health's replyOfficial
02 Sept 2025, 16:03Good day Naledi,
Thank you for bringing this to our attention. We have reviewed your concerns, and a consultant has already been in touch to provide clarity on the matter. An email has also been sent to you in this regard.
Should you require any further assistance or support, please don’t hesitate to reach out to us.
Kind regards,
The Affinity Health Team
The Affinity Health Team
Affinity Health's reply02 Sept 2025, 16:03
Official
Good day Naledi,
Thank you for bringing this to our attention. We have reviewed your concerns, and a consultant has already been in touch to provide clarity on the matter. An email has also been sent to you in this regard.
Should you require any further assistance or support, please don’t hesitate to reach out to us.
Kind regards,
The Affinity Health Team
The Affinity Health Team