1 reviews | Active since Jun 2015
Debit orders still going off months after cancelling
I app**** for medical aid in October 2017 , I have been paying them and in April 2018 I decided to cancel as I have never used my medical aid and would prefer not paying for something I never use and only have incase something happens to me. I sent and email to the same email address that initially sent my policy documents and cancelled with immediate effect seing as I have never used the medical aid I dont owe them anything and would prefer putting the monthly premiums into a savings account. Since cancelling in May 2018 my account is still being debited monthly and there if no funds available to debit , which means its returning every month and I have to pay the returned fees !! I phoned the last week of June to find out what is going on and the consultant told me on their side it was never cancelled.
She ensured me she cancelled it but up until now I have not received anything in writing confirming this after another debit order tried to go off end June 2018.
Good day Melissa
Thank you for raising your concern with us.
Please be advised that your complaint will be investigated by a Complaints Officer, outcome of which will be relayed to you soon.
Kind regards
Affinity Health Management Team
Good day Melissa
Thank you for raising your concern with us.
Please be advised that your complaint will be investigated by a Complaints Officer, outcome of which will be relayed to you soon.
Kind regards
Affinity Health Management Team
Good day Melissa
Thank you for bringing this matter to our attention.
Please be assured that the request has been escalated to the relevant department, and you will not be contacted regarding arrears again.
Kind regards
Affinity Health Management Team
Good day Melissa
Thank you for bringing this matter to our attention.
Please be assured that the request has been escalated to the relevant department, and you will not be contacted regarding arrears again.
Kind regards
Affinity Health Management Team
Good Day Melissa
Thank you for informing us of the above.
We hereby confirm that your details have been removed from all dialling systems, as such you will no longer receive further communication from Affinity Enterprises.
Please accept our sincerest apologies for the inconvenience caused.
Kind regards
Affinity Health Management Team
Good Day Melissa
Thank you for informing us of the above.
We hereby confirm that your details have been removed from all dialling systems, as such you will no longer receive further communication from Affinity Enterprises.
Please accept our sincerest apologies for the inconvenience caused.
Kind regards
Affinity Health Management Team
