Debit Orders

<p>We joined them in April and my application was perfect. No issues at all. My sons has been an uphill struggle since the day of inception. I pay his medical aid even though he's over 21. So originally it would come back as invalid banking details (probably because there was already a debit order on that bank account for myself and my husband). So we changed it to his bank account. Still exactly the same thing. Every month I send an email and every month they contact me - check the banking details and then I have to do a direct deposit. Every. Single. Month. This month they didn't even bother contacting me or responding to my email. I am so fed up with them. Is this medical aid really worth all the trouble I'm having? Really? Why can't they just lump the 2 amounts together and take it off my account in one debit order. But nooooooooo they are now complicating everything and seriously ticking me off in the process. It's not just the one time. It's EVERY SINGLE TIME. At this point a response would be nice - but I need a resolution more than a response.</p>