SM
Sbusisiwe M
1 reviews | Active since Sept 2022
01 Jun 2026, 16:36
debit order query
I am very disappointed, i took this cover last month and i was debited three times i was debited twice on the 25th of May and again on the 27th of May which was not the agreement, there is no sense of urgency with the agents , and even worse i did not give them the authority to debit my account on the 27th and i sent all the documents requested.
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Affinity Health's replyOfficial
02 Jun 2026, 08:12Dear Sbusisiwe,
Thank you for bringing this matter to our attention.
We sincerely apologise for the frustration and inconvenience you have experienced. We understand your concerns regarding the multiple debit transactions processed on your account, particularly where these did not align with the agreed arrangements, as well as your concerns about the level of service you received.
Please be assured that your complaint will be referred to the Complaints Department for a full investigation. The circumstances surrounding the debit transactions, the authority for the debits, and the handling of your queries will be reviewed thoroughly. Feedback will be provided to you once the investigation has been completed.
We appreciate you taking the time to share your concerns and thank you for your patience while the matter is being investigated.
Warm regards,
Affinity Health Management Team
Thank you for bringing this matter to our attention.
We sincerely apologise for the frustration and inconvenience you have experienced. We understand your concerns regarding the multiple debit transactions processed on your account, particularly where these did not align with the agreed arrangements, as well as your concerns about the level of service you received.
Please be assured that your complaint will be referred to the Complaints Department for a full investigation. The circumstances surrounding the debit transactions, the authority for the debits, and the handling of your queries will be reviewed thoroughly. Feedback will be provided to you once the investigation has been completed.
We appreciate you taking the time to share your concerns and thank you for your patience while the matter is being investigated.
Warm regards,
Affinity Health Management Team
Affinity Health's reply02 Jun 2026, 08:12
Official
Dear Sbusisiwe,
Thank you for bringing this matter to our attention.
We sincerely apologise for the frustration and inconvenience you have experienced. We understand your concerns regarding the multiple debit transactions processed on your account, particularly where these did not align with the agreed arrangements, as well as your concerns about the level of service you received.
Please be assured that your complaint will be referred to the Complaints Department for a full investigation. The circumstances surrounding the debit transactions, the authority for the debits, and the handling of your queries will be reviewed thoroughly. Feedback will be provided to you once the investigation has been completed.
We appreciate you taking the time to share your concerns and thank you for your patience while the matter is being investigated.
Warm regards,
Affinity Health Management Team
Thank you for bringing this matter to our attention.
We sincerely apologise for the frustration and inconvenience you have experienced. We understand your concerns regarding the multiple debit transactions processed on your account, particularly where these did not align with the agreed arrangements, as well as your concerns about the level of service you received.
Please be assured that your complaint will be referred to the Complaints Department for a full investigation. The circumstances surrounding the debit transactions, the authority for the debits, and the handling of your queries will be reviewed thoroughly. Feedback will be provided to you once the investigation has been completed.
We appreciate you taking the time to share your concerns and thank you for your patience while the matter is being investigated.
Warm regards,
Affinity Health Management Team