LR
Lelo R
1 reviews | Active since Feb 2025
04 Mar 2025, 11:05
DEBIT ORDER FOR UNAUTHORISED SERVICES
This constitutes as a negative 1 because tell me why R1900 was deducted from our account without authorization???? The stupid agent authorized a debit order mandate without our permission for medical plan we didnt even agree to because it did not include services we wanted!!!! I WANT THIS MATTER RESOLVED NOW AND THE MONEY BE REFUNDED INTO OUR ACCOUNT TOGETHER WITH THE DEBIT ORDER FEE!!!!! THIS TOTALLY UNCALLED FOR AND I AM BEYOND FURIOUS!!!!!!
Helpful (0)
Replies (5)0
Replies (5)
Affinity Health's replyOfficial
04 Mar 2025, 11:23Dear Lelo,
Thank you for bringing the above to our attention.
Please note that your complaint will be referred to the Complaints Department for further investigation and you will be contacted with feedback once the investigation is concluded.
Warm regards,
Affinity Health Management Team.
Thank you for bringing the above to our attention.
Please note that your complaint will be referred to the Complaints Department for further investigation and you will be contacted with feedback once the investigation is concluded.
Warm regards,
Affinity Health Management Team.
Affinity Health's reply04 Mar 2025, 11:23
Official
Dear Lelo,
Thank you for bringing the above to our attention.
Please note that your complaint will be referred to the Complaints Department for further investigation and you will be contacted with feedback once the investigation is concluded.
Warm regards,
Affinity Health Management Team.
Thank you for bringing the above to our attention.
Please note that your complaint will be referred to the Complaints Department for further investigation and you will be contacted with feedback once the investigation is concluded.
Warm regards,
Affinity Health Management Team.
Affinity Health's replyOfficial
14 Mar 2025, 10:30Dear Lelo,
Please note that a Complaints Officer attempted to contact the member, however, to no avail.
An SMS was sent notifying the main member of the contact attempt.
Kind regards,
Affinity Health Management Team.
Please note that a Complaints Officer attempted to contact the member, however, to no avail.
An SMS was sent notifying the main member of the contact attempt.
Kind regards,
Affinity Health Management Team.
Affinity Health's reply14 Mar 2025, 10:30
Official
Dear Lelo,
Please note that a Complaints Officer attempted to contact the member, however, to no avail.
An SMS was sent notifying the main member of the contact attempt.
Kind regards,
Affinity Health Management Team.
Please note that a Complaints Officer attempted to contact the member, however, to no avail.
An SMS was sent notifying the main member of the contact attempt.
Kind regards,
Affinity Health Management Team.
Affinity Health's replyOfficial
17 Mar 2025, 10:04Dear Lelo,
Please note that a Complaints Officer attempted to contact the member, however, to no avail.
An SMS was sent notifying the main member of the contact attempt.
Kind regards,
Affinity Health Management Team.
Please note that a Complaints Officer attempted to contact the member, however, to no avail.
An SMS was sent notifying the main member of the contact attempt.
Kind regards,
Affinity Health Management Team.
Affinity Health's reply17 Mar 2025, 10:04
Official
Dear Lelo,
Please note that a Complaints Officer attempted to contact the member, however, to no avail.
An SMS was sent notifying the main member of the contact attempt.
Kind regards,
Affinity Health Management Team.
Please note that a Complaints Officer attempted to contact the member, however, to no avail.
An SMS was sent notifying the main member of the contact attempt.
Kind regards,
Affinity Health Management Team.
Affinity Health's replyOfficial
18 Mar 2025, 11:05Dear Lelo,
Please note that a Complaints Officer attempted to contact the main member, however, to no avail.
Kind regards,
Affinity Health Management Team.
Please note that a Complaints Officer attempted to contact the main member, however, to no avail.
Kind regards,
Affinity Health Management Team.
Affinity Health's reply18 Mar 2025, 11:05
Official
Dear Lelo,
Please note that a Complaints Officer attempted to contact the main member, however, to no avail.
Kind regards,
Affinity Health Management Team.
Please note that a Complaints Officer attempted to contact the main member, however, to no avail.
Kind regards,
Affinity Health Management Team.
Affinity Health's replyOfficial
19 Mar 2025, 14:39Dear Lelo,
Please note that a Complaints Officer has contacted the Main Member successfully.
Kind regards,
Affinity Health Management Team.
Please note that a Complaints Officer has contacted the Main Member successfully.
Kind regards,
Affinity Health Management Team.
Affinity Health's reply19 Mar 2025, 14:39
Official
Dear Lelo,
Please note that a Complaints Officer has contacted the Main Member successfully.
Kind regards,
Affinity Health Management Team.
Please note that a Complaints Officer has contacted the Main Member successfully.
Kind regards,
Affinity Health Management Team.