LB
Lian B
1 reviews | Active since Jan 2018
23 Dec 2021, 12:10
Debit order as and when they please
Debit order is suppose to go off on 28 but because it is Christmas thet took the money on 23rd. I do not have money for food for Christmas now and the refuse to give it back before 7 - 14 working days. Pathetic!! We dont all have overdrafts and unlimited funds
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Replies (2)0
Replies (2)
Affinity Health's replyOfficial
23 Dec 2021, 12:53Good Day Lian
Thank you for voicing your concerns to us.
Kindly note that it is not our intention to cause any distress or inconvenience to our members and we empathize with you.
However we can confirm that you were advised at point of application of the early debit order system which takes effect in the event of a payment date falling on a Sunday or a recognized South African public holiday.
We can further confirm that you were in contact with our Customer Care Department and a refund request has been submitted.
Please be advised that further feedback will be communicated in due course.
Best Regards.
Affinity Health Management Team
Thank you for voicing your concerns to us.
Kindly note that it is not our intention to cause any distress or inconvenience to our members and we empathize with you.
However we can confirm that you were advised at point of application of the early debit order system which takes effect in the event of a payment date falling on a Sunday or a recognized South African public holiday.
We can further confirm that you were in contact with our Customer Care Department and a refund request has been submitted.
Please be advised that further feedback will be communicated in due course.
Best Regards.
Affinity Health Management Team
Affinity Health's reply23 Dec 2021, 12:53
Official
Good Day Lian
Thank you for voicing your concerns to us.
Kindly note that it is not our intention to cause any distress or inconvenience to our members and we empathize with you.
However we can confirm that you were advised at point of application of the early debit order system which takes effect in the event of a payment date falling on a Sunday or a recognized South African public holiday.
We can further confirm that you were in contact with our Customer Care Department and a refund request has been submitted.
Please be advised that further feedback will be communicated in due course.
Best Regards.
Affinity Health Management Team
Thank you for voicing your concerns to us.
Kindly note that it is not our intention to cause any distress or inconvenience to our members and we empathize with you.
However we can confirm that you were advised at point of application of the early debit order system which takes effect in the event of a payment date falling on a Sunday or a recognized South African public holiday.
We can further confirm that you were in contact with our Customer Care Department and a refund request has been submitted.
Please be advised that further feedback will be communicated in due course.
Best Regards.
Affinity Health Management Team
Affinity Health's replyOfficial
03 Jan 2022, 09:57Good Day Lian
We can confirm that your refund was paid on the 31st of December 2021.
Should you require any further assistance, please let us know and we will gladly assist.
Kind Regards
Affinity Health Management Team
We can confirm that your refund was paid on the 31st of December 2021.
Should you require any further assistance, please let us know and we will gladly assist.
Kind Regards
Affinity Health Management Team
Affinity Health's reply03 Jan 2022, 09:57
Official
Good Day Lian
We can confirm that your refund was paid on the 31st of December 2021.
Should you require any further assistance, please let us know and we will gladly assist.
Kind Regards
Affinity Health Management Team
We can confirm that your refund was paid on the 31st of December 2021.
Should you require any further assistance, please let us know and we will gladly assist.
Kind Regards
Affinity Health Management Team