debit money from my account without my consent

hi<br> i joined affinity and cancelled my membership with my previous medical aid. i explained to Corine that they can only deduct as from 1st December 2015 as i will still be on my previous medical aid due to a month period of termination. She agreed and the conversation were recorded as i was told before our conversation telephonically during September 2015.<br> On the 3rd of November 2015 Affinity Health deducted money from my account without my permission as i received a sms from my bank regarding the deduction from Affinity.<br> I immediately called Affinity and requested they refund my money that was taken and that as i am unhappy i therefore cancel my membership from them.<br> Corine then phoned me the same day and apologised, but told me it was her mistake and that my money will be refunded within 7 to 14 days.<br> Up to date I did not receive any refund.<br> AFFINITY HEALTH ***<br> Very frustrated still as they ignore my emails sent to them asking about my refund.<br> They are a bunch of ******* and do not keep to their promises.<br> Regards<br> Daleen Barnes